Frequently Asked Questions

There's a few questions that we are asked more often than most, so we have provided a list of them below for your convenience. If you have a question that is not answered below, please Contact Us, or drop into one of our pharmacies, and we'll be happy to assist you.


Do you have accounts?

Yes we do. If you wish to open an account you must come into one of our stores and fill out an account application form before we can open one for you.

Do you deliver?

All of our stores offer a delivery service for those patients with a genuine need to get their purchases delivered. To arrange deliveries please call our pharmacy or pop in to speak with the pharmacist.

Can I purchase a prescription product for a family member or friend?

If a person purchases a prescription product on behalf of another individual, it is implied that they have full permission to complete this purchase. As the agent, they must provide a valid name, address, date & signature when submitting a script.

What is the Pharmaceutical Benefits Scheme - (PBS)?

Most prescriptions are subsidised by the Australian Government through the Pharmaceutical Benefits Scheme (PBS).The prices of these medications are set by the government and under current legislation cannot be discounted. Prescription Record Form (PRF) stickers will be supplied with all PBS prescriptions and Safety Net Totals will be kept for patients.

What is the pricing structure of Private Prescriptions?

Some prescription medications are not subsidised by the government, resulting in the patient having to pay full price for the item. As many private prescriptions can be claimed back through Private Health Funds, relevant receipts will be provided. Outback Pharmacies endeavours to provide competitive and affordable pricing for non PBS prescriptions.

How much do concessional cardholders pay?

These cardholders will pay $6.20 for most PBS prescriptions. Small government surcharges may occur in more expensive brands but can be avoided by selecting the generic equivalent when our staff member asks you.

What charges do Safety Net cardholders pay?

Patients eligible for PBS Safety Net Entitlement (SN) card will not be charged for PBS prescriptions (unless government surcharges apply). Patients eligible for PBS Safety Net Concession (CN) card will be charged the concession price of $6.20 for PBS prescriptions (unless government surcharges apply). When the item is not a PBS prescription, private prices will apply.

What does "Pharmacist Only Medicine" mean?

The pharmacist must be involved directly with the sale of the product. Examples of these products include cold and flu medicines containing pseudoephedrine and pain medications containing codeine.

What is a Generic Medicine?

A generic medicine is a drug product that is comparable to brand/reference listed drug product in dosage form, strength, route of administration, quality and performance characteristics, and intended use. A generic drug must contain the same active ingredients as the original formulation.

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